Product safety reportOPSS
Car & Home Massage Pillow sold on eBay safety warning over a fire risk
Product Safety Report for Car & Home Massage Pillow presenting a high risk of fire and electric shock.
Product image from the OPSS safety notice 
What to do now
Car & Home Massage Pillow sold on eBay has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2406-0064). Quoted as issued.
Summary
Product Safety Report for Car & Home Massage Pillow presenting a high risk of fire and electric shock.
The risk
The product presents a high risk of fire as the conductors within the product are poorly soldered onto their respective terminals. Under fault conditions this could lead the creepage and clearance distances to reduce and cause the product to overheat and ignite.
Additionally, the plug supplied with the charger does not meet the requirements of the relevant standard as the pin is too close to the edge of the plug. As a result, users may access live pins when plugging in, or unplugging, the plug from the socket, which exposes the user to an electric shock hazard.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border and destroyed. The listing has been removed by the online marketplace (eBay).
Advice to consumers
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD number: 2406-0064
Notified by: Local Authority Trading Standards
Product description
A small massage pillow for car and home use with two separate chargers including a standard UK wall plug.
Open the OPSS notice
Questions
Why has Car & Home Massage Pillow sold on eBay been reported?
Car & Home Massage Pillow sold on eBay has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was Car & Home Massage Pillow sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
