Product recallOPSS
Fixie Inc. Backspin Zehus, Version ZEHUS AiO Gen2 Motor on E-Bike recalled over a fire risk
Product Recall for Fixie Inc. Backspin Zehus, Version ZEHUS AiO Gen2 Motor on E-Bike presenting a high risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Fixie Inc. Backspin Zehus, Version ZEHUS AiO Gen2 Motor on E-Bike
- ModelOn the rating label, base, back or box.
- Version ZEHUS AiO Gen2 Motor
What to do now
Fixie Inc. Backspin Zehus, Version ZEHUS AiO Gen2 Motor on E-Bike could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2407-0025). Quoted as issued.
Summary
Product Recall for Fixie Inc. Backspin Zehus, Version ZEHUS AiO Gen2 Motor on E-Bike presenting a high risk of fire.
The risk
The product presents a high risk of fire. There have been reported incidents of smoke development in the hub of the rear hub motor. In some cases, the motors led to ignition and a smouldering fire.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
Owners should stop using this product immediately, and ensure it is unplugged from power sources. The manufacturer of the product, Internetstores GmbH, has entered into insolvency and has written directly to all end users in the UK with further information.
Advice to consumers
Owners should stop using this product immediately, and ensure it is unplugged from power sources.
The manufacturer of the product, Internetstores GmbH, has entered into insolvency and has written directly to all end users in the UK with further information. Further information can be requested by contacting service@netstores.eu.
Owners should ensure that affected products are disposed of safely via their local household waste disposal site, first checking with their local centre to confirm if the type of battery is accepted. For further information on household waste, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Additional information
PSD number: 2407-0025
Notified by: Office for Product Safety and Standards
Product description
Fixie Inc ebikes for adults incorporating ZEUS AiO Gen2 motors.
Open the OPSS notice
Questions
Why has Fixie Inc. Backspin Zehus, Version ZEHUS AiO Gen2 Motor on E-Bike been recalled?
Fixie Inc. Backspin Zehus, Version ZEHUS AiO Gen2 Motor on E-Bike could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
