Product safety reportOPSS
Joule Hot Water Systems ModulAir Heat Pump safety warning over a fire risk
Product Safety Report for Joule Hot Water Systems ModulAir Heat Pump presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Joule Hot Water Systems ModulAir Heat Pump (2)
- Item or listing codeOn the box, the label, or the order page where you bought it.
- HMMC-PP-009
- HMMC-PP-010
- HMMC-PP-012
- HMMC-PP-013
- HMMC-PP-014
- HMMC-PP-016
What to do now
Joule Hot Water Systems ModulAir Heat Pump has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2405-0107). Quoted as issued.
Summary
Product Safety Report for Joule Hot Water Systems ModulAir Heat Pump presenting a risk of fire.
The risk
The product has been identified as presenting a risk of fire as there are certain circumstances in which the internal electrical connection in the ModulAir All E Heat Pump can overheat, melt and breakdown. Despite the presence of a Residual Current Breaker with Over-Current (RCBO), it is possible that the electrical connectors may continue to overheat, resulting in the generation of smoke and fumes. It may present a risk of burns or fire if contact is made with flammable materials inside or close to the unit.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Warning consumers of the risks and modification programme - Joule Hot Water Systems UK Ltd have contacted owners to arrange an upgrade to the ModulAir All E Heat Pump.
Advice to consumers
Joule Hot Water Systems UK Ltd have contacted owners to arrange an upgrade to the ModulAir All E Heat Pump.
Contact Joule Hot Water Systems UK Ltd for further information:
Phone: 020 3744 4200
Email: modulairuk@jouleuk.co.uk
Additional information
PSD number: 2405-0107
Notified by: Local Authority Trading Standards
Product description
The product is a domestic ModulAir heat pump system, installed in domestic settings.
Open the OPSS notice
Questions
Why has Joule Hot Water Systems ModulAir Heat Pump been reported?
Joule Hot Water Systems ModulAir Heat Pump has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
