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Product safety reportOPSS

3M™ 5E 11 Face Shield safety warning over an injury risk

Cuts and injuriesLow risk

Product Recall for 3M™ 5E 11 Face Shield presenting a risk of damage to sight.

Check your product

Only products that match these details are covered. Have your pack in front of you.

2 identifiers listed for this notice.

  • 3M™ 5E 11 Face Shield

    ModelOn the rating label, base, back or box.
    • 5E-11
    Date codeOn the product, its label or its packaging.
    • December 2021 only

What to do now

3M™ 5E 11 Face Shield has been reported because it could hurt the person using it.

  1. Stop using it.
  2. Read the corrective action below: some notices offer a fix rather than a return.
  3. The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
  4. If you cannot reach the seller, Trading Standards can be told through Citizens Advice.

Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.

Getting your money back

Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.

Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.

From the official notice

Published by the Office for Product Safety and Standards (2403-0189). Quoted as issued.

Summary

Product Recall for 3M™ 5E 11 Face Shield presenting a risk of damage to sight.

The risk

During high-speed particle impact testing conducted in accordance with EN 166 for B-marked face shields, some 5E-11 Face shields (with a manufacture date of December 2021) were breaking. The breaking occurred at 120 m/s when impacted on the side(s) of the face shield only.

The non-compliance relates to the visor not passing the above mentioned side impact test only.

3M have established that 30 single 5E-11 units with a manufacture date of December 2021 were sold to UK distributors.

Action taken

The product has been recalled from end users.

Advice to consumers

This product is being recalled by the Importer (3M UK Plc).

The Importer has issued a ‘Stop use / return’ notice with instructions to notify the relevant end users. The notice will allow the user to identify affected items and gives instructions to stop using the product and return the items to the distributor.

Communication actions have been taken with 3M’s authorised distributor network.

Additional information

PSD case number: 2403-0189

Notified by: Health and Safety Executive

Product description

3M™ 5E-11 Face Shield which provides protection against UV, IR (heat) and/or intense visible light. The visor is clipped into a 3M face shield holder and fitted to a 3M Industrial Safety Helmet.

Open the OPSS notice

Questions

Why has 3M™ 5E 11 Face Shield been reported?

3M™ 5E 11 Face Shield has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.

How do I know if my product is affected?

Compare the model and date code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.

What should I do now?

Stop using it. Read the corrective action below: some notices offer a fix rather than a return.

Can I get a refund or a repair?

Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.

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