Product safety reportOPSS
4LEAF Rocksoul R2 E-Bike safety warning over a fire risk
Product Safety Report for 4LEAF Rocksoul R2 E-Bike presenting a serious risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
4LEAF Rocksoul R2 E-Bike
- ModelOn the rating label, base, back or box.
- Rocksoul R2
What to do now
The risk with 4LEAF Rocksoul R2 E-Bike is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2606-0238). Quoted as issued.
Summary
Product Safety Report for 4LEAF Rocksoul R2 E-Bike presenting a serious risk of fire.
The risk
The product presents a serious risk of fire because it is supplied with a non-compliant two pin plug that does not incorporate a fuse and therefore cannot meet the requirements of BS 1363. In the event of a fault or overcurrent, there is no adequate protection, which may lead to overheating and a risk of fire. Additionally, improvements are required to the documentation, markings, instruction manual, and declaration of conformity.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs and Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2606-0238
Notified by: Local Authority Trading Standards
Product description
Electric bike with wall plug and charger, as well as several accessories.
Open the OPSS notice
Questions
Why has 4LEAF Rocksoul R2 E-Bike been reported?
The risk with 4LEAF Rocksoul R2 E-Bike is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
