Product safety reportOPSS
5M Telescopic Ladder safety warning over an injury risk
Product Safety Report for 5M Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
5M Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2602-0086). Quoted as issued.
Summary
Product Safety Report for 5M Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injury because it is not supplied with a stabilizer bar, and the instructions do not indicate that one is required. If the user extends the ladder to its full 5‑metre height without a stabilizer bar, the ladder becomes unstable, increasing the likelihood of a fall from height and resulting injuries. Improvements are also required to product labelling and instructions.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2602-0086
Notified by: Local Authority Trading Standards
Product description
5m extending telescopic ladder.
Open the OPSS notice
Questions
Why has 5M Telescopic Ladder been reported?
5M Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
