Product recallOPSS
AC/DC Adapter XHY-168 for Wi-Fi CCTV Camera recalled over an electric shock risk
Product recall for adapter for camera presenting a serious risk of electric shock.
Product image from the OPSS safety notice
What to do now
AC/DC Adapter XHY-168 for Wi-Fi CCTV Camera could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2112-0033). Quoted as issued.
Summary
Product recall for adapter for camera presenting a serious risk of electric shock.
The risk
The product has been identified as presenting a serious risk of electric shock. There are multiple technical defects associated with the product, including the face of the adaptor not meeting the requirements of the standard BS1363 as the pins are too close to the face of the plug. The pins also do not meet the requirements of the torque test and there is insufficient output wiring and insufficient creepage and clearance distances.
The product does not meet the requirements of the Radio Equipment Regulations 2017 or the Plugs and Sockets (Safety) Regulations 1994.
Action taken
Recall of the product from end users. Withdrawal from the market. Removal of the listing by the online marketplace.
Advice to consumers
The product has been withdrawn from the market and recalled from end users.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD case number: 2112-0033
Notified by: Local Authority Trading Standards
Product description
The product is a ‘The Smart Home’ Wi-Fi Smart Camera model JXJ-Q1A-Y2 with adaptor model XHY-168. It is the adaptor which is subject to safety defects, and it may be supplied with other products.
Open the OPSS notice
Questions
Why has AC/DC Adapter XHY-168 for Wi-Fi CCTV Camera been recalled?
AC/DC Adapter XHY-168 for Wi-Fi CCTV Camera could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was AC/DC Adapter XHY-168 for Wi-Fi CCTV Camera sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
