Product recallOPSS
Acer ES Series 5 AES015 Electric Scooter recalled over an injury risk
Product Recall for Acer Electric Scooter presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Acer ES Series 5 AES015 Electric Scooter
- ModelOn the rating label, base, back or box.
- AES015
What to do now
Acer ES Series 5 AES015 Electric Scooter could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2604-0128). Quoted as issued.
Summary
Product Recall for Acer Electric Scooter presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as a screw within the folding mechanism may not have been tightened to the required specification during production and can gradually loosen during normal use. This can lead to a loss of structural support and stability while riding, increasing the risk of the scooter collapsing and the rider losing balance, which may result in injuries.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The products have been recalled from end users by Acer.
Advice to consumers
The product has been recalled from end users.
Affected consumers should stop using the product and complete the required maintenance to tighten the screw at home. Acer have prepared a step-by-step video demonstrating which screw to inspect and how to tighten it correctly which can be found here: AES015 - Tightening the Front Tube Screw .
For further details, please access the Acer recall notice here: https://www.acer.com/gb-en/support/alerts-recalls/recall-aes015 or contact the Acer support centre on 0371 760 1000.
Additional information
PSD case number: 2604-0128
Lead Authority: Local Authority Trading Standards
Product description
A black, two-wheeled electric scooter.
Open the OPSS notice
Questions
Why has Acer ES Series 5 AES015 Electric Scooter been recalled?
Acer ES Series 5 AES015 Electric Scooter could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
