Product safety reportOPSS
ACROHOME Telescopic Ladders sold on Amazon safety warning over an injury risk
Product Safety Report for ACROHOME Telescopic Ladders sold via Amazon presenting a serious risk of injuries.
What to do now
ACROHOME Telescopic Ladders sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2406-0065). Quoted as issued.
Summary
Product Safety Report for ACROHOME Telescopic Ladders sold via Amazon presenting a serious risk of injuries.
The risk
These products present serious risks of injuries as they failed strength testing for the limits recommended on the products themselves. The ladders pose the risk of bending due to repeated use whilst the user is attempting to retrieve a heavy load. This means that if the ladders were to collapse while in use, the user could fall and receive serious injuries.
These products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed. The listings have been removed by the online marketplace (Amazon).
Advice to consumers
The import has been rejected at the border and destroyed.
The listings have been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2406-0065
Notified by: Local Authority Trading Standards
Product description
A variety of telescopic ladders in different sizes. Some have hooks added to the top or the side of the ladder for additional grip
Open the OPSS notice
Questions
Why has ACROHOME Telescopic Ladders sold on Amazon been reported?
ACROHOME Telescopic Ladders sold on Amazon could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was ACROHOME Telescopic Ladders sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
