Product recallOPSS
Audio-Technica True Wireless Headphones recalled over a fire risk
Product Recall for Audio-Technica True Wireless Headphones presenting a risk of fire and burns.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
10 identifiers listed for this notice.
Audio-Technica True Wireless Headphones
- BarcodeThe long number printed under the barcode.
- 4961310160517
- 4961310160555
- 4961310160531
- 4961310160524
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- Between 2322
- 2426
- ModelOn the rating label, base, back or box.
- ATH-SQ1TW2BK
- ATH-SQ1TW2GR
- ATH-SQ1TW2NRD
- ATH-SQ1TW2WH
What to do now
The risk with Audio-Technica True Wireless Headphones is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Audio-Technica.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2412-0110). Quoted as issued.
Summary
Product Recall for Audio-Technica True Wireless Headphones presenting a risk of fire and burns.
The risk
The product presents a risk of fire and burns as a manufacturing defect in the charging cases’ built in battery has been identified. In some instances, this could lead to the case overheating or starting a fire, potentially resulting in burns to the user.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Consumers in possession of the affected product should cease use immediately and contact Audio-Technica here: https://www.audio-technica.com/en-gb/contact for a full refund or a free upgrade to a new model.
Owners should not dispose of lithium-ion batteries in normal household waste. All units should be returned to Audio-Technica Ltd for safe destruction.
For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Additional information
PSD case number: 2412-0110
Notified by: Local Authority Trading Standards
Product description
Wireless Bluetooth earbuds in a charging case. Sold in black, white, green and red colours.
Open the OPSS notice
Questions
Why has Audio-Technica True Wireless Headphones been recalled?
The risk with Audio-Technica True Wireless Headphones is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
