Product safety reportOPSS
Audio-Technica Wireless Headphones ATH-CKS50TW2 safety warning over a safety concern
Product Safety Report for Audio-Technica Wireless Headphones ATH-CKS50TW2 presenting a risk of firmware vulnerabilities.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Audio-Technica Wireless Headphones ATH-CKS50TW2
- BarcodeThe long number printed under the barcode.
- 4961310162696
- 4961310162719
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- Batch numbers before 2526
- ModelOn the rating label, base, back or box.
- ATH-CKS50TW2BK
- ATH-CKS50TW2GR
What to do now
Audio-Technica Wireless Headphones ATH-CKS50TW2 has been the subject of a safety notice. The official reason is set out below.
- Stop using it until you have read the notice below.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2507-0028). Quoted as issued.
Summary
Product Safety Report for Audio-Technica Wireless Headphones ATH-CKS50TW2 presenting a risk of firmware vulnerabilities.
The risk
The product presents a risk of non-compliance and psychological harm as a vulnerability has been identified in the Bluetooth System-on-Chip (SoC). This vulnerability could enable individuals in close proximity to the user to take control of the device.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The manufacturer is warning consumers of the risk and has contacted affected customers directly.
Advice to consumers
The manufacturer is warning consumers of the risk and has contacted affected customers directly. A firmware update has been released which will patch the vulnerability on the product. Affected customers have been instructed to use their app to update the product with this firmware.
For further guidance on updating your product firmware, please visit: https://www.audio-technica.com/en-us/support/audio-solutions-question-of-the-week-how-do-i-update-the-firmware-on-my-headphones-with-the-audio-technica-connect-app
Additional information
PSD notification number: 2507-0028
Notified by: Local Authority Trading Standards
Product description
Wireless earbuds available in black and grey.
Open the OPSS notice
Questions
Why has Audio-Technica Wireless Headphones ATH-CKS50TW2 been reported?
Audio-Technica Wireless Headphones ATH-CKS50TW2 has been the subject of a safety notice. The official reason is set out below. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it until you have read the notice below. Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
