Allergy alertFSAUpdated
Biscuit Freak Shake recalled over undeclared milk
B&M Stores are recalling Biscuit Freak Shake because it contains a milk protein within the vanilla milkshake powder, which is not mentioned on the label. This alert does not affect the Biscoff items contained within the product. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents. This allergy alert has been updated with the correct name of the product.
Check your product
Only products that match these details are covered. Have your pack in front of you.
Biscuit Freak Shake (with Biscoff spread)
- Affected
- All date codes up to and including 22 January 2024
What to do now
This is an allergy alert: milk is in Biscuit Freak Shake without being properly declared. If you or someone you buy for avoids milk, do not eat it.
- Anyone who avoids milk should not eat this product.
- Tell anyone else in the household, school bag or lunchbox chain who might reach for it.
- Return it to B&M for a full refund, with or without a receipt.
- Check other packs at home against the details below — the recall only covers the packs listed.
Why it matters. Milk allergy is one of the most common food allergies in children. People who avoid milk because of lactose intolerance may also react, though usually less severely.
Symptoms and when to get help
Look out for
- an itchy, tingling mouth
- a raised itchy rash (hives)
- swelling of the lips, face or eyes
- stomach pain or being sick
Get help urgently
- swelling of the tongue or throat, difficulty breathing or swallowing, wheezing, feeling faint, or collapse — use an adrenaline auto-injector if you have one and call 999, saying it is anaphylaxis
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one.
Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
From the official notice
Published by the Food Standards Agency (FSA-AA-06-2024). Quoted as issued.
Summary
B&M Stores are recalling Biscuit Freak Shake because it contains a milk protein within the vanilla milkshake powder, which is not mentioned on the label. This alert does not affect the Biscoff items contained within the product. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
This allergy alert has been updated with the correct name of the product.
The risk
Milk
This product contains a milk protein making it a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
Action taken
B&M Stores is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a point-of-sale notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product.
Advice to consumers
If you have bought the above product and have an allergy or intolerance to milk or milk constituents, do not eat it. Instead, return the product to nearest B&M store for a refund, with or without a receipt. For further information, please contact B&M Stores customer service team on 0330 838 9000 or Customerservices@bmstores.co.uk.
Open the FSA notice
Questions
Why has Biscuit Freak Shake been recalled?
This is an allergy alert: milk is in Biscuit Freak Shake without being properly declared. If you or someone you buy for avoids milk, do not eat it. Milk allergy is one of the most common food allergies in children. People who avoid milk because of lactose intolerance may also react, though usually less severely.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Anyone who avoids milk should not eat this product. Tell anyone else in the household, school bag or lunchbox chain who might reach for it.
Can I get a refund?
Shops selling the product will display a point-of-sale notice and accept returns. You are entitled to your money back; you are not obliged to accept a voucher or replacement unless you want one. Under the Consumer Rights Act 2015, food must be of satisfactory quality and as described. A recalled product does not meet that standard.
Is it safe for people without this allergy?
Yes. An allergy alert means the label is wrong for people who must avoid milk. If nobody in your home is allergic to or intolerant of milk, the product is not otherwise unsafe, although you can still return it.
