Product safety reportOPSS
Battery for GTech Multi Handheld Vacuum safety warning over a fire risk
Product Safety Report for Battery for GTech Multi Handheld Vacuum presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Battery for GTech Multi Handheld Vacuum
- ModelOn the rating label, base, back or box.
- ATF006
- Sold betweenCompare with your receipt or order date.
- 01/09/2015-31/12/2015
What to do now
Battery for GTech Multi Handheld Vacuum has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2312-0069). Quoted as issued.
Summary
Product Safety Report for Battery for GTech Multi Handheld Vacuum presenting a risk of fire.
The risk
The product presents a risk of fire as the battery may overheat and ignite while it is charging.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The manufacturer has initiated a replacement programme and contacted consumers to warn them of the risks.
Advice to consumers
GTech have initiated a replacement programme and will supply a replacement battery free of charge. Affected batteries should be returned to GTech for correct and safe disposal.
Owners should not dispose of lithium-ion batteries in normal household waste. For further information on household waste, including on local sites accepting lithium-ion batteries for safe disposal, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste
Additional information
PSD number: 2312-0069
Notified by: Local Authority Trading Standards
Product description
Battery supplied with Multi handheld vacuum.
Open the OPSS notice
Questions
Why has Battery for GTech Multi Handheld Vacuum been reported?
Battery for GTech Multi Handheld Vacuum has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
