Product safety reportOPSS
Bauer Electric Hot Water Bottle safety warning over a fire risk
Product Safety Report for Bauer Electric Hot Water Bottle presenting a serious risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Bauer Electric Hot Water Bottle
- ModelOn the rating label, base, back or box.
- CHB-006
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 38930
What to do now
The risk with Bauer Electric Hot Water Bottle is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2412-0084). Quoted as issued.
Summary
Product Safety Report for Bauer Electric Hot Water Bottle presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as the plug is fitted with a 13-amp fuse, instead of the 3-amp fuse required for this type of product. A 13-amp fuse could allow too much current to flow, potentially leading to overheating and fire if the product draws more power than intended.
The product does not meet the requirements of the Plugs and Sockets etc. (Safety) Regulations 1994.
Action taken
The manufacturer is warning consumers of the risk. A warning notice has been issued with instructions to replace the fuse, or return the item to the retailer for a refund.
Advice to consumers
The manufacturer is warning consumers of the risk. They have issued a warning notice with instructions for the fuse to be replaced or the option to return the item to the retailer for a refund.
For further information, users should contact the distributor via email at afterservice@benross.com or telephone on +44 (0) 1518 327 600.
Additional information
PSD case number: 2412-0084
Notified by: Local Authority Trading Standards
Product description
Pink rechargeable electric hot water bottle supplied in white cardboard packaging with an image of the product on the face.
Open the OPSS notice
Questions
Why has Bauer Electric Hot Water Bottle been reported?
The risk with Bauer Electric Hot Water Bottle is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
