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Allergy alertFSA

Aunt Bessie’s Crispy Whole Onion Rings recalled over undeclared milk and egg

Undeclared milk

Birds Eye is recalling Aunt Bessie’s Crispy Whole Onion Rings as some packs may contain an incorrect product which contains both egg and milk due to a manufacturing error. This means the product is a possible health risk for anyone with an allergy or intolerance to egg and/ or milk or milk constituents.

Check your product

Only products that match these details are covered. Have your pack in front of you.

2 identifiers listed for this notice.

  • Aunt Bessie’s Crispy Whole Onion Rings 375g

    Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
    • L3037
    Best beforeOn the lid, base or back of the pack.
    • August 2024

What to do now

Aunt Bessie’s Crispy Whole Onion Rings contains milk and egg, but this is not shown correctly on the label. That makes it a possible health risk for anyone who is allergic to or intolerant of milk and egg.

  1. Anyone who avoids milk and egg should not eat this product.
  2. Tell anyone else in the household, school bag or lunchbox chain who might reach for it.
  3. You can return it to the shop where you bought it for your money back.
  4. Check other packs at home against the details below — the recall only covers the packs listed.

Why it matters. Milk allergy is one of the most common food allergies in children. People who avoid milk because of lactose intolerance may also react, though usually less severely.

Symptoms and when to get help

Look out for

  • an itchy, tingling mouth
  • a raised itchy rash (hives)
  • swelling of the lips, face or eyes
  • stomach pain or being sick

Get help urgently

  • swelling of the tongue or throat, difficulty breathing or swallowing, wheezing, feeling faint, or collapse — use an adrenaline auto-injector if you have one and call 999, saying it is anaphylaxis

This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.

Getting your money back

Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase.

If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.

From the official notice

Published by the Food Standards Agency (FSA-AA-20-2023). Quoted as issued.

Summary

Birds Eye is recalling Aunt Bessie’s Crispy Whole Onion Rings as some packs may contain an incorrect product which contains both egg and milk due to a manufacturing error. This means the product is a possible health risk for anyone with an allergy or intolerance to egg and/ or milk or milk constituents.

The risk

Egg and Milk

This product may contain egg and milk making it a possible health risk for anyone with an allergy or intolerance to egg and/or milk or milk constituents.

Action taken

Birds Eye is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a recall notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.

Advice to consumers

If you have bought the above product and have an allergy or intolerance to egg and/or milk or milk constituents do not eat it. Instead, cut the packaging which shows the batch code and post this and your contact details to the address as shown on the attached notice for a full refund. The address is Birds Eye Limited Freepost, ADM3939, London, SW1A 1 YS. For any further questions, contact Birds Eye UK Freephone hotline on 0800 088 5573 or via www.birdseye.co.uk/contact-us

Open the FSA notice

Questions

Why has Aunt Bessie’s Crispy Whole Onion Rings been recalled?

Aunt Bessie’s Crispy Whole Onion Rings contains milk and egg, but this is not shown correctly on the label. That makes it a possible health risk for anyone who is allergic to or intolerant of milk and egg. Milk allergy is one of the most common food allergies in children. People who avoid milk because of lactose intolerance may also react, though usually less severely.

How do I know if my product is affected?

Compare the batch code and best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.

What should I do now?

Anyone who avoids milk and egg should not eat this product. Tell anyone else in the household, school bag or lunchbox chain who might reach for it.

Can I get a refund?

Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase. If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.

Is it safe for people without this allergy?

Yes. An allergy alert means the label is wrong for people who must avoid milk and egg. If nobody in your home is allergic to or intolerant of milk and egg, the product is not otherwise unsafe, although you can still return it.

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