Allergy alertFSA
Frozen itsu 4 chocolate bao’buns recalled over undeclared milk
itsu (grocery) is recalling its frozen itsu 4 chocolate bao’buns as some packs may contain milk which is not declared on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
Check your product
Only products that match these details are covered. Have your pack in front of you.
itsu 4 chocolate bao’buns 180g
- Best beforeOn the lid, base or back of the pack.
- 14 December 2023
- 08 February 2024
What to do now
The label on Frozen itsu 4 chocolate bao’buns does not tell people about the milk it contains. For everyone else the product is safe to eat; for people with an allergy to milk, it is not.
- Anyone who avoids milk should not eat this product.
- Tell anyone else in the household, school bag or lunchbox chain who might reach for it.
- Take it back to the shop where you bought it and ask for a refund.
- Check other packs at home against the details below — the recall only covers the packs listed.
Why it matters. Milk allergy is one of the most common food allergies in children. People who avoid milk because of lactose intolerance may also react, though usually less severely.
Symptoms and when to get help
Look out for
- an itchy, tingling mouth
- a raised itchy rash (hives)
- swelling of the lips, face or eyes
- stomach pain or being sick
Get help urgently
- swelling of the tongue or throat, difficulty breathing or swallowing, wheezing, feeling faint, or collapse — use an adrenaline auto-injector if you have one and call 999, saying it is anaphylaxis
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
The quickest route is to take the pack, or a photo of its label, back to the shop. Most retailers refund recalled products without proof of purchase.
If a shop refuses, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline in Northern Ireland (0300 123 6262) can tell you what to do next.
From the official notice
Published by the Food Standards Agency (FSA-AA-24-2023). Quoted as issued.
Summary
itsu (grocery) is recalling its frozen itsu 4 chocolate bao’buns as some packs may contain milk which is not declared on the label. This means the product is a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
The risk
Milk
This product may contain milk making it a possible health risk for anyone with an allergy or intolerance to milk or milk constituents.
Action taken
itsu (grocery) is recalling the above product from customers and has been advised to contact the relevant allergy support organisations, which will tell their members about the recall. The company has also issued a recall notice to its customers. These notices explain to customers why the product is being recalled and tell them what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought the above product and have an allergy or intolerance to milk or milk constituents do not eat it. For a full refund, send a photograph of the best before date to customerservice@itsugrocery.com or write to them at itsu (grocery), Partnership House, Carlisle Place, London, SW1P 1BX. For more information contact itsu on 0333 224 9510.
Open the FSA notice
Questions
Why has Frozen itsu 4 chocolate bao’buns been recalled?
The label on Frozen itsu 4 chocolate bao’buns does not tell people about the milk it contains. For everyone else the product is safe to eat; for people with an allergy to milk, it is not. Milk allergy is one of the most common food allergies in children. People who avoid milk because of lactose intolerance may also react, though usually less severely.
How do I know if my product is affected?
Compare the best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Anyone who avoids milk should not eat this product. Tell anyone else in the household, school bag or lunchbox chain who might reach for it.
Can I get a refund?
The quickest route is to take the pack, or a photo of its label, back to the shop. Most retailers refund recalled products without proof of purchase. If a shop refuses, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline in Northern Ireland (0300 123 6262) can tell you what to do next.
Is it safe for people without this allergy?
Yes. An allergy alert means the label is wrong for people who must avoid milk. If nobody in your home is allergic to or intolerant of milk, the product is not otherwise unsafe, although you can still return it.
