Product recallFSA
Frozen itsu Sizzling Pork Gyoza recalled over possible plastic pieces
itsu (grocery) is recalling frozen itsu sizzling pork gyoza because it may contain small pieces of plastic. The possible presence of plastic makes this product unsafe to eat. 4 May 2024 - Updated only to include refreshed customer notice.
Point-of-sale notice published with the recall 
Check your product
Only products that match these details are covered. Have your pack in front of you.
itsu sizzling pork gyoza 240g
- Best beforeOn the lid, base or back of the pack.
- 08 March 2025
What to do now
Pieces of plastic may be in Frozen itsu Sizzling Pork Gyoza. They could cause choking or injury.
- Do not eat it, even if you cannot see anything wrong.
- Store it out of children’s reach until it goes back.
- Return it to the shop where you bought it, where you should get your money back, or bin it.
- Check the freezer and cupboards for other packs with the same details, including anything you have decanted or portioned.
Why it matters. Hard or sharp plastic can injure the mouth and throat, and small pieces are a choking risk, especially for children.
Symptoms and when to get help
Look out for
- pain in the mouth or throat
- coughing or difficulty swallowing
Get help urgently
- difficulty breathing or choking — call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase.
If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.
From the official notice
Published by the Food Standards Agency (FSA-PRIN-19-2024). Quoted as issued.
Summary
itsu (grocery) is recalling frozen itsu sizzling pork gyoza because it may contain small pieces of plastic. The possible presence of plastic makes this product unsafe to eat.
4 May 2024 - Updated only to include refreshed customer notice.
The risk
This product may contain small pieces of plastic which makes it unsafe to eat.
Action taken
itsu (grocery) is recalling the above product from customers. The company has also issued a recall notice to its customers. These notices explain to customers why the product is being recalled and what to do if they have bought the product. Please see the attached notice.
Advice to consumers
If you have bought the above product do not eat it. Please send a photograph of the best before date to customerservice@itsugrocery.com or write to them at itsu (grocery), Partnership House, Carlisle Place, London, SW1P 1BX. For more information contact itsu on 0333 224 9510.
Open the FSA notice
Questions
Why has Frozen itsu Sizzling Pork Gyoza been recalled?
Pieces of plastic may be in Frozen itsu Sizzling Pork Gyoza. They could cause choking or injury. Hard or sharp plastic can injure the mouth and throat, and small pieces are a choking risk, especially for children.
How do I know if my product is affected?
Compare the best before on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Do not eat it, even if you cannot see anything wrong. Store it out of children’s reach until it goes back.
Can I get a refund?
Recalled food can be returned to the shop it came from for a full refund. Supermarkets and most independent shops do this without a receipt, because the recall applies to the product, not to your purchase. If you bought it online or on a delivery, contact the retailer through your account or customer services and tell them the product is under an FSA recall.
