Product recallOPSS
Bluebell Baby Monitors recalled over a safety concern
Product recall for four models of Bluebell Baby Monitors presenting a risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Bluebell baby monitors with accompanying app.
- Sold betweenCompare with your receipt or order date.
- 1 July 2019 to 10 May 2023
Bluebell Baby Monitors (2)
- Model
- John Lewis Product Code
What to do now
Bluebell Baby Monitors has been the subject of a safety notice. The official reason is set out below.
- Put it aside and read the corrective action below.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2305-0084). Quoted as issued.
Summary
Product recall for four models of Bluebell Baby Monitors presenting a risk.
The risk
It has been identified that the app that supports the monitor system is no longer functioning correctly. This means that there is a potential risk of the child not being monitored correctly.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Recall of the product from end users.
Advice to consumers
The product has been recalled from end users.
For affected units sold by John Lewis, further information can be found on their recall page at: https://www.johnlewis.com/customer-services/shopping-with-us/product-recalls . The product has also been sold by other distributors.
For affected units sold by Boots, customers have been contacted directly. It is possible to continue to use the camera on a separate app called ‘Tuya Smart App’, but all other app functions will no longer operate. If the reduced function means customers no longer want to use the product, it can be returned to the nearest Boots store with the order number where a full refund will be offered. Alternatively go to Boots.com and follow the online returns process. All affected units sold by Boots were sold online.
Additional information
PSD case number: 2305-0084
Notified by: Local Authority Trading Standards
Product description
Bluebell baby monitors with accompanying app.
Open the OPSS notice
Questions
Why has Bluebell Baby Monitors been recalled?
Bluebell Baby Monitors has been the subject of a safety notice. The official reason is set out below. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it aside and read the corrective action below. Use the contact details in the official notice to arrange a refund, repair or replacement.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Bluebell Baby Monitors sold?
The notice names Boots, John Lewis. Products bought elsewhere are covered too if they match the details listed.
