Product recallOPSS
NassifMD Deco-Lift Neck Firming Complex Serum recalled over a safety concern
Product Recall for NassifMD Deco-Lift Neck Firming Complex Serum presenting a health risk.
Product image from the OPSS safety notice
What to do now
The Office for Product Safety and Standards has published a notice about NassifMD Deco-Lift Neck Firming Complex Serum.
- Stop using it until you have read the notice below.
- Contact NassifMD or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2305-0037). Quoted as issued.
Summary
Product Recall for NassifMD Deco-Lift Neck Firming Complex Serum presenting a health risk.
The risk
The product has been recalled as it contains small amounts of a prohibited ingredient commonly known as Lyral. The product is prohibited because testing has shown that it can cause a skin reaction in a small proportion of sensitised people.
Action taken
Recall of the product from end users and removal of the listing by the online marketplace.
Advice to consumers
The listing has been removed by the online marketplace, QVC. The product has been recalled from end users. Consumers have been contacted directly and advised that they will receive a full refund and should dispose of the product.
Additional information
PSD case number: 2305-0037
Notified by: Local Authority Trading Standards
Product description
50ml of neck firming serum in a white pot with lid.
Open the OPSS notice
Questions
Why has NassifMD Deco-Lift Neck Firming Complex Serum been recalled?
The Office for Product Safety and Standards has published a notice about NassifMD Deco-Lift Neck Firming Complex Serum. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it until you have read the notice below. Contact NassifMD or the shop you bought it from to arrange the remedy set out in the notice.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
