Product safety reportOPSS
Borg & Overstrom E4 Range Water Dispenser safety warning over a fire risk
Product Safety Report: Borg & Overstrom E4 Range Water Dispenser presenting a risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Black and silver water dispensers.
- ModelOn the rating label, base, back or box.
- E4
Borg & Overstrom E4 Range Water Dispenser (2)
- Model
- Type
What to do now
Borg & Overstrom E4 Range Water Dispenser could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2510-0228). Quoted as issued.
Summary
Product Safety Report: Borg & Overstrom E4 Range Water Dispenser presenting a risk of fire.
The risk
The product presents a risk of fire as a compressor relay can fail whilst the dispenser is in use. In some circumstances, the protective fuse cannot de-escalate this issue, resulting in an escalated overcurrent and thermal fire risk.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The manufacturer has initiated a modification programme. Owners are advised to stop using and switch off dispensers immediately until the repair has been completed.
Advice to consumers
The manufacturer has initiated a modification programme for affected appliances. Owners are advised to switch off the dispensers immediately. Consumers can access further information by contacting support@borgandoverstrom.com or accessing: https://send.borgandoverstrom.com/en/notices
Additional information
PSD notification number: 2510-0228
Notified by: Local Authority Trading Standards
Product description
Black and silver water dispensers.
Open the OPSS notice
Questions
Why has Borg & Overstrom E4 Range Water Dispenser been reported?
Borg & Overstrom E4 Range Water Dispenser could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
