Product safety reportOPSS
Borg & Overstrom E4 Range Water Dispenser safety warning over a fire risk
Product safety report for Borg & Overstrom E4 Range Water Dispenser presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Borg & Overstrom E4 Range Water Dispenser
- BarcodeThe long number printed under the barcode.
- E4 Range
- black
- silver
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 2302xxxx (February 2023) to 2409xxxx (September 2024)
What to do now
Borg & Overstrom E4 Range Water Dispenser has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2410-0018). Quoted as issued.
Summary
Product safety report for Borg & Overstrom E4 Range Water Dispenser presenting a risk of fire.
The risk
This product presents a risk of fire.
A small number of circuit boards were found to have a fault. This may lead to the circuit board malfunctioning and cause an electrical fire.
This product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The manufacturer has initiated a modification programme for affected products.
Advice to consumers
The manufacturer has initiated a modification programme for affected products.
Affected customers have been contacted by distributors with further information, and repair kits are being provided to undertake the modification.
Additional information
PSD number: 2410-0018
Notified by: Local Authority Trading Standards
Product description
Water dispenser E4 Range. Black and silver models.
Open the OPSS notice
Questions
Why has Borg & Overstrom E4 Range Water Dispenser been reported?
Borg & Overstrom E4 Range Water Dispenser has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode and batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
