Product recallOPSS
Xtralis and System Sensor OSID-R Conventional Detector recalled over a fire risk
Product Recall for Xtralis and System Sensor OSID-R Conventional Detector presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Xtralis and System Sensor OSID-R Conventional Detector
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- Between 1041 (included) and 3043 (included) (Please note that there are 57 affected units, all of which are traceable)
- ModelOn the rating label, base, back or box.
- OSI-RE
- OSI-RE-SS
What to do now
Xtralis and System Sensor OSID-R Conventional Detector could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2409-0032). Quoted as issued.
Summary
Product Recall for Xtralis and System Sensor OSID-R Conventional Detector presenting a serious risk of fire.
The risk
It has been identified that a small number of affected detectors have failed and did not notify the fire panel of their failure. This may result in a fire being undetected, which may lead to users being trapped in a fire or receiving burns.
The affected detectors do not meet the requirements of the Construction Products Regulations 2013.
Action taken
The products have been recalled from end users.
Advice to consumers
The affected products have been recalled from end users.
All 57 affected detectors are traceable through installers/customers and can be identified by a combination of the models and the production date codes.
Additional information
PSD number: 2409-0032
Notified by: Local Authority Trading Standards
Product description
An Open area Smoke Imaging Detection Unit (OSID) for protecting large, open areas. The above images show the labelling found on the right side of the unit after removing the cover.
Open the OPSS notice
Questions
Why has Xtralis and System Sensor OSID-R Conventional Detector been recalled?
Xtralis and System Sensor OSID-R Conventional Detector could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
