Product recallOPSS
Bull and Cygnus Fire Alarm Detection System (FADS) recalled over a fire risk
Product Recall for Bull and Cygnus Fire Alarm Detection Systems.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Affected products are wireless FADS manufactured by Bull Products and Cygnus Group, incorporating network control units (NCUs) which manage communication between the devices in the system and the Control and indicating equipment (CIE). The issue is confined to a single batch of NCUs with serial numbers ranging from XAB.2410.01.0001/17518/06.00 to XAB.2410.01.0528/17518/06.00.
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- NCU serial numbers ranging from XAB.2410.01.0001/17518/06.00 to XAB.2410.01.0528/17518/06.00
Bull and Cygnus Fire Alarm Detection System (FADS) (2)
- Item or listing code
- SN.CIE20.A
- SN.CIE30.A
- S1.CIE10.A
- CN.CIE10.2
- CN.CIE00.2
What to do now
Bull and Cygnus Fire Alarm Detection System (FADS) has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Contact ‘Bull’ and ‘Cygnus’ or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2607-0120). Quoted as issued.
Summary
Product Recall for Bull and Cygnus Fire Alarm Detection Systems.
The risk
A manufacturing defect in the network control unit (NCU) may cause a loss of communication between devices within the fire alarm system and the control and indicating equipment (CIE).
During an outage, the system may fail to process or respond to alarm inputs. This could result in delayed fire detection or alarm activation, increasing the risk of injury or loss of life in the event of a fire.
Affected products do not meet the requirements of Regulation 305/2011 as it applies in GB.
The defect is confined to a single batch of NCUs (batch reference 2410). Not all units in the batch are affected. Any loss of communication is indicated on the fire alarm panel via visual and audible fault indicators, meaning an outage is readily identifiable. The majority of outages are of short duration and self-correcting without user intervention.
Action taken
Affected products have been withdrawn from the market, and Bull Products and Cygnus Group have commenced a replacement programme to replace all affected units.
Advice to consumers
Affected products have been withdrawn from the market. All remaining stock from the affected batch has been quarantined. Bull Products and Cygnus Group have commenced a phased replacement programme to replace all affected NCUs, including units that have not exhibited failures.
Affected customers who have purchased this product have been contacted by Bull Products and Cygnus Group with further information.
Responsible persons, fire risk assessors and building managers are advised to consider, based on the information provided, whether any temporary measures are necessary while remediation is completed.
Enhanced end-of-line testing has been introduced and all future production utilises a redesigned NCU board to prevent recurrence.
Additional information
PSD notification number: 2607-0120
Notified by: Local Authority Trading Standards
Product description
Affected products are wireless FADS manufactured by Bull Products and Cygnus Group, incorporating network control units (NCUs) which manage communication between the devices in the system and the Control and indicating equipment (CIE). The issue is confined to a single batch of NCUs with serial numbers ranging from XAB.2410.01.0001/17518/06.00 to XAB.2410.01.0528/17518/06.00.
Open the OPSS notice
Questions
Why has Bull and Cygnus Fire Alarm Detection System (FADS) been recalled?
Bull and Cygnus Fire Alarm Detection System (FADS) has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
