Product recallOPSS
Cambridge Audio Ceiling Speaker Fire Hood recalled over a fire risk
Product Recall for Cambridge Audio Ceiling Speaker Fire Hood presenting a risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Cambridge Audio Ceiling Speaker Fire Hood
- ModelOn the rating label, base, back or box.
- FH10
- FH20
What to do now
The risk with Cambridge Audio Ceiling Speaker Fire Hood is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Cambridge Audio.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2609-0010). Quoted as issued.
Summary
Product Recall for Cambridge Audio Ceiling Speaker Fire Hood presenting a risk of fire.
The risk
The product presents a risk of fire as it may not perform as intended in limiting the spread of fire through a ceiling opening. It has been identified that the stitching used in the product is not fire resistant and may fail under developed fire conditions after approximately six minutes. Failure of the stitching could compromise the product’s ability to resist the passage of fire, allowing fire and hot gases to spread to adjacent areas and increasing the risk of injury to occupants in the event of a fire. The product has not been marketed as providing a specific fire resistance rating.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users by Cambridge Audio, the manufacturer, and Richer Sounds, the distributor.
Advice to consumers
The product has been recalled from end users by Cambridge Audio, the manufacturer, and Richer Sounds, the distributor.
For further information, or to register for a replacement or voucher where your product was purchased from Richer Sounds, access the Richer Sounds website at: Richer Sounds - Product Safety & Recall Information .
Alternatively, for products purchased directly from the manufacturer, the Cambridge Audio website can be accessed at: Cambridge FH10 / FH20 Fire Hood Safety Notice - Cambridge Audio UK
Additional information
PSD notification number: 2609-0010
Notified by: Local Authority Trading Standards
Product description
Ceiling speaker fire hood products intended for installation behind in-ceiling loudspeakers to help reduce sound leakage and assist in resisting the passage of fire through ceiling openings created for speaker installations.
Open the OPSS notice
Questions
Why has Cambridge Audio Ceiling Speaker Fire Hood been recalled?
The risk with Cambridge Audio Ceiling Speaker Fire Hood is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
