Product recallOPSS
Careline365 Q20 GPS Pendant Alarm recalled over a strangulation risk
Product Recall for Careline365 Q20 GPS Pendant Alarm presenting a risk of strangulation and injuries.
Take it off the child, or remove it from the cot or room, now.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Careline365 Q20 GPS Pendant Alarm
- ModelOn the rating label, base, back or box.
- Q20
What to do now
Cords or loops on Careline365 Q20 GPS Pendant Alarm are long enough to catch around a child’s neck.
- Take it off the child, or remove it from the cot or room, now.
- Do not tie the cord up out of the way; remove it or stop using the item.
- Contact Careline365 or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Drawstrings, cords and straps can snag on play equipment, cots or furniture. Strangulation happens quickly and silently.
If someone has been hurt
Get help urgently
- a child who has been caught by the neck, even if they seem fine afterwards — call 999 or go to A&E
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2511-0244). Quoted as issued.
Summary
Product Recall for Careline365 Q20 GPS Pendant Alarm presenting a risk of strangulation and injuries.
The risk
The product presents a risk of strangulation as the lanyard does not include a quick-release safety break. This could lead to the user (who may be vulnerable or of limited mobility) becoming entangled and unable to release themselves safely, potentially leading to strangulation and/or injuries.
The lanyard does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Careline365 have contacted users directly and advised that a replacement lanyard and pendant will be provided. They have advised that users can continue to use their original pendant if the lanyard is removed. Once a new GPS pendant and lanyard is delivered, users should perform a test call on the new unit before returning the original product in the prepaid envelope provided.
For further information, please contact Careline365 via 0808 304 4183 or info@careline.co.uk .
Additional information
PSD notification number: 2511-0244
Notified by: Local Authority Trading Standards
Product description
Small pendant alarm with solid lanyard. Clip between the lanyard and alarm.
Open the OPSS notice
Questions
Why has Careline365 Q20 GPS Pendant Alarm been recalled?
Cords or loops on Careline365 Q20 GPS Pendant Alarm are long enough to catch around a child’s neck. Drawstrings, cords and straps can snag on play equipment, cots or furniture. Strangulation happens quickly and silently.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Take it off the child, or remove it from the cot or room, now. Do not tie the cord up out of the way; remove it or stop using the item.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
