Product recallOPSS
Char-Broil Patio Bistro BBQ Grills recalled over an electric shock risk
Product Recall for Char-Broil Patio Bistro BBQ Grills presenting a risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Electric and charcoal barbeques for outdoor use. Please see below for product identifiers.
- Date codeOn the product, its label or its packaging.
- 2510, 2511, 2512
- Sold betweenCompare with your receipt or order date.
- October 2025 to December 2025
Char-Broil Patio Bistro BBQ Grills (2)
- Barcode
- 4260547599733
- 4260547599740
- 4260547599757
- 4260547599764
What to do now
The hazard with Char-Broil Patio Bistro BBQ Grills is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from Char-Broil.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2608-0120). Quoted as issued.
Summary
Product Recall for Char-Broil Patio Bistro BBQ Grills presenting a risk of electric shock.
The risk
The product presents a risk of electric shock as it was found that the grounding wire for the heating element may not be fully tightened. This creates the potential for disconnection of the grounding wire and loss of fault protection, posing a risk of electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users and withdrawn from the market by Char-Broil Europe GmbH.
Advice to consumers
The product has been withdrawn from the market and recalled from end users by Char-Broil Europe GmbH.
Customers should cease use of the product immediately and contact Char-Broil Europe GmbH for a full replacement or repair kit at recalleurope@charbroil.com or 01993 884818, or visit Patio Bistro Line Recall_UK - Char-Broil®
Additional information
PSD notification number: 2608-0120
Notified by: Office for Product Safety and Standards
Product description
Electric and charcoal barbeques for outdoor use. Please see below for product identifiers.
Open the OPSS notice
Questions
Why has Char-Broil Patio Bistro BBQ Grills been recalled?
The hazard with Char-Broil Patio Bistro BBQ Grills is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode, date code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
