Product recallOPSS
Cloud Nine XDM 3600 Travel Dryer recalled over a fire risk
Product Recall for Cloud Nine XDM 3600 Travel Dryer presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Cloud Nine XDM 3600 Travel Dryer
- BarcodeThe long number printed under the barcode.
- 5056593901724
- 5056593901816
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- UK-DRYER-BLCK-GWP-V1
- UK-DRYER-BLCK-GWP-V2
- ModelOn the rating label, base, back or box.
- XDM 3600
What to do now
Cloud Nine XDM 3600 Travel Dryer has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Contact Cloud Nine or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2602-0261). Quoted as issued.
Summary
Product Recall for Cloud Nine XDM 3600 Travel Dryer presenting a risk of fire.
The risk
The product presents a risk of fire as it may overheat during use. This could lead to the product igniting and catching fire, presenting a risk to users.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been withdrawn from the market and recalled from end users by Cloud Nine.
Advice to consumers
The product has been withdrawn from the market and recalled from end users by Cloud Nine.
We recommend that you stop using the product immediately and return it to Cloud Nine for a Cloud Nine voucher. If you cannot physically return it to store, dispose of the product safely, ensuring you have retained proof of purchasing the eligible Cloud Nine item.
For more information, please see: https://www.cloudninehair.com/pages/product-and-payment-faqs
Additional information
PSD case number: 2602-0261
Lead Authority: Local Authority Trading Standards
Product description
Black travel hairdryer with a foldable handle in black and gold/rose gold. The product was available exclusively as a complimentary item when customers purchased eligible Cloud Nine products.
Open the OPSS notice
Questions
Why has Cloud Nine XDM 3600 Travel Dryer been recalled?
Cloud Nine XDM 3600 Travel Dryer has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
