Product safety reportOPSS
Cochran Ltd Ultranox Boiler Burner safety warning over a fire risk
Product Safety Report for a Cochran Ltd Ultranox Boiler Burner presenting a high risk of fire.
Product image from the OPSS safety notice 
What to do now
Cochran Ltd Ultranox Boiler Burner has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2507-0072). Quoted as issued.
Summary
Product Safety Report for a Cochran Ltd Ultranox Boiler Burner presenting a high risk of fire.
The risk
A fire occurred on an example of the Ultranox burner head, highlighting a issue with the design of the burner seal, and giving rise to a risk of fire.
The product did not satisfy the requirements of the Pressure Equipment (Safety) Regulations 2016.
Action taken
Product brought back into compliance. The manufacturer has undertaken a review of the burner heads and undertaken a design upgrade.
Advice to consumers
The manufacturer has undertaken a review of the burner heads and undertaken a design upgrade. The following corrective action has also been taken:
All units currently in production or on-site awaiting final commissioning will be fully checked and tested before they are entered into service.
Checked the integrity of the head design and conducted combustion checks on all units already supplied and have determined that all of these are operating without issue. One unit is to have the combustion head replaced.
Additional information
PSD notification number: 2507-0072
Notified by: Health and Safety Executive
Product description
Ultranox model range of gas fired industrial boiler heads.
Open the OPSS notice
Questions
Why has Cochran Ltd Ultranox Boiler Burner been reported?
Cochran Ltd Ultranox Boiler Burner has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
