Product safety reportOPSS
Cooke & Lewis Gas Hobs safety warning over a burns risk
Product Safety Report for Cooke & Lewis Gas Hobs presenting a serious risk of poisoning, burns or gas explosion and/or fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Cooke & Lewis Gas Hobs
- BarcodeThe long number printed under the barcode.
- 5059340158020 (hob)
- 5059340157993 (hob pack)
- ModelOn the rating label, base, back or box.
- CLGH65ALL. Affected hob was also included within the CLOPGH65 Black glass effect Built-in Fan oven & gas hob pack.
What to do now
The hazard with Cooke & Lewis Gas Hobs is heat: surfaces, steam or contents could burn the user.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (opss-aadchv). Quoted as issued.
Summary
Product Safety Report for Cooke & Lewis Gas Hobs presenting a serious risk of poisoning, burns or gas explosion and/or fire.
The risk
The elbow on the connecting pipework of affected gas hobs can fail resulting in a significant gas leak, regardless of whether the hob is switched on and in use. Hazards resulting from a gas leak include burns, fire and explosion and poisoning from inhalation. The risk levels vary from low risk to serious risk, with the risk presented from fire and explosion being the worst case. The risk of fire and explosion in traditional built residences is high risk, and the risk of fire and explosion in a caravan or leisure homes is serious risk.
The products are not in conformity with the requirements of Regulation 2016/426.
Action taken
Cooke & Lewis has initiated a replacement programme for certain products in scope of the safety issue. OPSS has issued suspension notices on 6 July requiring manufacturers to stop the supply of models of gas hobs with certain elbow joints.
Advice to consumers
Cooke & Lewis have initiated a replacement programme for gas hobs affected by the identified safety issue.
For all customers of this product including those who are already registered with Marketpoint/Midea in the UK, please contact B&Q’s service partners using the customer service telephone number and quoting the model number CLGH65ALL.
The service partner will confirm with customers details of the hob and arrange a free of charge Gas Safe registered engineer to visit to inspect the gas hob and replace it with a new one. Additionally, if you are using your appliance with Liquid Petroleum Gas (LPG) in a caravan or motorhome, please disconnect it from the LPG cylinder immediately.
In England, Scotland, Wales, excluding Northern Ireland, the Isle of Man and the Channel Islands, please contact AO: AO Customer Helpline 01612350585 Monday to Friday 9am-5pm and quote CLGH65ALL
In Northern Ireland, please contact Marron Heating: Enquiries@marronheating.com or phone 00447999665772
For further information, please call the B&Q Customer Services Helpline: 0300 303 4482 or access the B&Q website at: https://www.diy.com/product-information/product-recall .
Owners and consumers in domestic premises should continue to be vigilant. If they smell gas or are concerned that their product poses a risk, they should contact the National Gas Emergency Helpline for their area (0800 111 999 in England, Wales and Scotland, and 0800 002 001 in Northern Ireland) or a Gas Safe registered installer.
This follows a suspension notice issued by OPSS requiring manufacturers to stop the supply of affected models.
Additional information
Notified by: Office for Product Safety and Standards
Product description
Gas hob supplied with elbow joint on the connecting pipework.
Open the OPSS notice
Questions
Why has Cooke & Lewis Gas Hobs been reported?
The hazard with Cooke & Lewis Gas Hobs is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was Cooke & Lewis Gas Hobs sold?
The notice names B&Q. Products bought elsewhere are covered too if they match the details listed.
