Product recallOPSS
Cooke & Lewis Arkell Bath Screens recalled over an injury risk
Product Recall for Cooke & Lewis Arkell Bath Screens sold by B&Q presenting a risk of injuries.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Two designs of silver shower screens, one with a clear screen and the other with a patterned screen.
- Sold betweenCompare with your receipt or order date.
- December 2023 to June 2024
Cooke & Lewis Arkell Bath Screens (2)
- Item or listing code
- 3663602769521
- 3663602769538
What to do now
The risk with Cooke & Lewis Arkell Bath Screens is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from Cooke & Lewis.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2408-0182). Quoted as issued.
Summary
Product Recall for Cooke & Lewis Arkell Bath Screens sold by B&Q presenting a risk of injuries.
The risk
The bath screens present risk of injuries at it has been identified that the bonding of the glass to the wall may fail. This could result in the glass falling and potentially injuring bystanders.
The affected products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
For further information, please access the B&Q recall site at the following link: https://www.diy.com/product-information/product-recall
Additional information
PSD number: 2408-0182
Notified by: Local Authority Trading Standards
Product description
Two designs of silver shower screens, one with a clear screen and the other with a patterned screen.
Open the OPSS notice
Questions
Why has Cooke & Lewis Arkell Bath Screens been recalled?
The risk with Cooke & Lewis Arkell Bath Screens is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Cooke & Lewis Arkell Bath Screens sold?
The notice names B&Q. Products bought elsewhere are covered too if they match the details listed.
