Product recallOPSS
Cylo Wireless Charger recalled over a burns risk
Product Recall for Cylo Wireless Charger presenting a high risk of burns.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Cylo Wireless Charger
- ModelOn the rating label, base, back or box.
- CY-P004
- CY-P006
- CY-P007
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 428702
- 428706
- 428711
- Sold betweenCompare with your receipt or order date.
- July 2023 to January 2024
What to do now
The hazard with Cylo Wireless Charger is heat: surfaces, steam or contents could burn the user.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Contact Cylo or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2402-0005). Quoted as issued.
Summary
Product Recall for Cylo Wireless Charger presenting a high risk of burns.
The risk
The product presents a risk of burns as it has been identified that, if a metal object is placed near the charger during use, the product can overheat which may cause it to melt or burn the skin if touched.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users.
Advice to consumers
Recall of the product from end users. For further information, please access the TK Maxx recall alert here: https://www.tkmaxx.com/uk/en/product-recall-cylo-wireless-charger
Additional information
PSD case number: 2402-0005
Notified by: Local Authority Trading Standards
Product description
A white, circular shaped wireless charger.
Open the OPSS notice
Questions
Why has Cylo Wireless Charger been recalled?
The hazard with Cylo Wireless Charger is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the model, item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was Cylo Wireless Charger sold?
The notice names TK Maxx. Products bought elsewhere are covered too if they match the details listed.
