Product safety reportOPSS
Day Plus 3.8m Telescopic Ladder sold on Amazon safety warning over an injury risk
Product Safety Report for Day Plus 3.8m Telescopic Ladders presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Day Plus 3.8m Telescopic Ladder sold on Amazon
- ModelOn the rating label, base, back or box.
- 3.8m
What to do now
Day Plus 3.8m Telescopic Ladder sold on Amazon has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2201-0026). Quoted as issued.
Summary
Product Safety Report for Day Plus 3.8m Telescopic Ladders presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries to the user. When tested, the ladder failed on functional dimensions, preconditioning, bending of stiles, strength tests, rung strength and rung pull out test strength as well as the torsion test for leaning ladders.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The listing has been removed by the online marketplace (Amazon) and destroyed at the border.
Advice to consumers
The listing has been removed by the online marketplace (Amazon).
The product has been destroyed at the border.
Additional information
PSD case number: 2201-0026
Notified by: Local Authority Trading Standards
Product description
3.8 metre silver telescopic ladder packaged in a brown cardboard box and printed with the Day Plus logo.
Open the OPSS notice
Questions
Why has Day Plus 3.8m Telescopic Ladder sold on Amazon been reported?
Day Plus 3.8m Telescopic Ladder sold on Amazon has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was Day Plus 3.8m Telescopic Ladder sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
