Product safety reportOPSS
Downton 2000W 1.7L Glass Kettle (DT10076) safety warning over an electric shock risk
Product Safety Report for Downton 2000W 1.7L Glass Kettle (DT10076) presenting a high risk of electric shock and burns.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Downton 2000W 1.7L Glass Kettle (DT10076)
- BarcodeThe long number printed under the barcode.
- 8693728558360
- ModelOn the rating label, base, back or box.
- DT10076
What to do now
An electrical fault in the design or build of Downton 2000W 1.7L Glass Kettle (DT10076) means it could shock the person using it.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2306-0036). Quoted as issued.
Summary
Product Safety Report for Downton 2000W 1.7L Glass Kettle (DT10076) presenting a high risk of electric shock and burns.
The risk
The product presents a high risk as the kettle of electric shock redirects steam into the plastic handle and base which may lead to condensation building up on the switch electrical contacts. This may also cause the kettle to be dropped, resulting in a potential scald/burns hazard.
During testing, it was also identified that there was moisture ingress at the base of the kettle. With excessive use, water could build up in the base and potentially cause hazards of scalding or burns. Some of the required documentation was not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Withdrawal of the product from the market.
Advice to consumers
The product has been withdrawn from the market.
Additional information
PSD number: 2306-0036
Notified by: Local Authority Trading Standards
Product description
A glass kettle with black base and handle, packed in a white cardboard box.
Open the OPSS notice
Questions
Why has Downton 2000W 1.7L Glass Kettle (DT10076) been reported?
An electrical fault in the design or build of Downton 2000W 1.7L Glass Kettle (DT10076) means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
