Product safety reportOPSS
Waxing Kit, AX-911 sold on Amazon safety warning over an electric shock risk
Product Safety Report for Waxing Kit, AX-911 presenting a serious risk of electric shock.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Waxing Kit, AX-911 sold on Amazon
- BarcodeThe long number printed under the barcode.
- X00106ZRZJ
What to do now
The hazard with Waxing Kit, AX-911 sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2405-0074). Quoted as issued.
Summary
Product Safety Report for Waxing Kit, AX-911 presenting a serious risk of electric shock.
The risk
The product presents a high risk of electric shock. The bowl of the product had a lacquer present preventing an adequate protective earth connection to accessible metal parts, which can allow the product to become live under fault conditions. The fuse also did not contain a ballast and is considered counterfeit, preventing its protective function from operating under fault conditions.
The product also required improvement to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
The listing has been removed by the online marketplace (Amazon).
Additional information
PSD case number: 2405-0074
Notified by: Local Authority Trading Standards
Product description
White wax heater with blue lid and labelling.
Open the OPSS notice
Questions
Why has Waxing Kit, AX-911 sold on Amazon been reported?
The hazard with Waxing Kit, AX-911 sold on Amazon is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was Waxing Kit, AX-911 sold on Amazon sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
