Product recallOPSS
E-Scooter 681935 recalled over an electric shock risk
Product Recall for E-Scooter 681935 presenting a high risk of electric shock and fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
E-Scooter 681935
- BarcodeThe long number printed under the barcode.
- 8988063681935
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 681935
What to do now
The hazard with E-Scooter 681935 is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2301-0143). Quoted as issued.
Summary
Product Recall for E-Scooter 681935 presenting a high risk of electric shock and fire.
The risk
The product presents a risk of electric shock as the plug does not meet the dimensional requirements of the relevant standard. The user could access live pins when unplugging, or plugging in, the plug from the socket. Live parts are also accessible due to poor external build quality exposing bare conductors, and the minimum creepage and clearance distances were not present.
The product also presents a risk of fire as it was inadequately earthed, with a counterfeit fuse that could not provide the required protection under fault conditions. The battery also does not meet the capacity requirements of the relevant standard.
The product requires improvement to marking, labelling and documentation.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The authority has required the recall of the product from end users. The product has been withdrawn from the market.
Advice to consumers
The authority has required the recall of the product from end users.
The product has been withdrawn from the market.
Additional information
PSD case number: 2301-0143
Notified by: Local Authority Trading Standards
Product description
Black e-scooter with red ring above the front wheel..
Open the OPSS notice
Questions
Why has E-Scooter 681935 been recalled?
The hazard with E-Scooter 681935 is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
