Product safety reportOPSS
Easee One EV Charger Backplate BP-AP-1/s01-01 safety warning over an electric shock risk
Product Safety Report for Easee One EV Charger Backplate BP-AP-1/s01-01.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Easee One EV Charger Backplate BP-AP-1/s01-01
- ModelOn the rating label, base, back or box.
- BP-AP-1/s01-01
What to do now
An electrical fault in the design or build of Easee One EV Charger Backplate BP-AP-1/s01-01 means it could shock the person using it.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2604-0019). Quoted as issued.
Summary
Product Safety Report for Easee One EV Charger Backplate BP-AP-1/s01-01.
The risk
The affected units have been fitted with an incorrect three‑phase terminal label. Specifically, the terminal that should be clearly marked as “PME” (Protective Multiple Earthing) is incorrectly labelled as “L3”, which may mislead installers during installation. This incorrect labelling could cause an electrician to connect the PME conductor to the standard PE terminal instead of the dedicated PME terminal, potentially bypassing the charger’s built‑in PEN fault detection and automatic disconnection function required for UK PME installations.
Action taken
Modification programme.
Advice to consumers
Modification programme.
Easee have identified affected products using serial number traceability and installer records. Where a mislabelled unit is confirmed to be incorrectly wired and without external PEN protection, charging is temporarily paused until remediation is completed. Where required, corrective actions include inspection, replacement of the backplate and verification by a qualified electrician.
Additional information
PSD notification number: 2604-0019
Notified by: Office for Product Safety and Standards
Product description
The Easee One Backplate (BP-AP-1/s01-01) is a wall-mounted wiring base for the Easee One EV charger. It provides the electrical termination interface where the supply cables are connected. Affected units were placed on the UK market during a limited period between late September 2025 and 3 February 2026.
Open the OPSS notice
Questions
Why has Easee One EV Charger Backplate BP-AP-1/s01-01 been reported?
An electrical fault in the design or build of Easee One EV Charger Backplate BP-AP-1/s01-01 means it could shock the person using it. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
