Product safety reportOPSS
Eclipse / Embrass Peerless Universal Circulating Pump safety warning over an electric shock risk
Product Safety Report for Eclipse / Embrass Peerless Universal Circulating Pump presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Eclipse / Embrass Peerless Universal Circulating Pump
- ModelOn the rating label, base, back or box.
- CFA 25-50-130
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 490920
What to do now
Eclipse / Embrass Peerless Universal Circulating Pump could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Unplug it now and put it away where nobody will plug it back in.
- Do not open it up or try to repair it yourself.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2607-0037). Quoted as issued.
Summary
Product Safety Report for Eclipse / Embrass Peerless Universal Circulating Pump presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock. The mains cable can be connected to the pump in reverse, allowing the live pin to connect to the earth pin and causing accessible metal parts to become live.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
Embrass Peerless have launched a replacement programme and are advising consumers who own an affected pump to conduct a visual inspection. Do not touch the pump or its housing.
Advice to consumers
An installed pump can remain in operation, but you must take care not to handle affected pumps as there is a serious risk of electrocution.
Embrass Peerless have launched a replacement programme and are advising consumers who own an affected pump to conduct a visual inspection. Do not touch the pump or its housing.
Visually inspect the mains connection to the pump. If the connection is connected so that the clip is at the bottom and connected and the three plastic lines are at the top and connecting to the “three lines” on the pump housing, then your pump is correctly installed.
If the mains connection is connected with the clip to the top, and the three lines on the bottom, your mains electrical connection is not fitted correctly. Immediately take a photograph of the pump in situ and then email to it to technical@embrasspeerless.co.uk . Installed units of the Eclipse Universal Circulating Pump should only be replaced or serviced by an approved, qualified service engineer or installer.
For further information, please access: Safety Notice – Eclipse Circulating Pump - Embrass Peerless or contact Embrass Peerless via telephone on 0121 744 3900.
Additional information
PSD notification number: 2607-0037
Notified by: Office for Product Safety and Standards
Product description
Circulating Pumps manufactured by Cacheng Machinery & Electric Company Ltd between 2017 and 2025.
Open the OPSS notice
Questions
Why has Eclipse / Embrass Peerless Universal Circulating Pump been reported?
Eclipse / Embrass Peerless Universal Circulating Pump could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it now and put it away where nobody will plug it back in. Do not open it up or try to repair it yourself.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
