Product recallOPSS
Universal Travel Adaptor 931E recalled over an electric shock risk
Product Recall for Universal Travel Adaptor 931E presenting a high risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Universal Travel Adaptor 931E
- BarcodeThe long number printed under the barcode.
- 7982546889420
- ModelOn the rating label, base, back or box.
- 931E
What to do now
Universal Travel Adaptor 931E could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2601-0268). Quoted as issued.
Summary
Product Recall for Universal Travel Adaptor 931E presenting a high risk of electric shock.
The risk
The product presents a risk of electric shock because the shutters do not prevent access to live internal parts. A consumer could touch these parts and receive an electric shock. In addition, the plug face does not meet the dimensional requirements of BS 1363 and does not make a secure connection with the socket. Improvements are also required to product labelling and marking.
The product does not meet the requirements of the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The authority has required the recall of the product from end users.
Advice to consumers
The local authority is requiring the recall of the product from end users.
Consumers who own the product are advised to stop using it immediately and contact the distributor they purchased from for redress.
Additional information
PSD notification number: 2601-0268
Notified by: Local Authority Trading Standards
Product description
White universal travel adaptor with USB output.
Open the OPSS notice
Questions
Why has Universal Travel Adaptor 931E been recalled?
Universal Travel Adaptor 931E could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
