Product recallOPSS
ElliptiGO Arc 3, ElliptiGO Arc 8, ElliptiGO Arc 24 bicycles recalled over an injury risk
Product Recall for ElliptiGO Arc 3, ElliptiGO Arc 8, ElliptiGO Arc 24 bicycles presenting a risk of injuries.
What to do now
ElliptiGO Arc 3, ElliptiGO Arc 8, ElliptiGO Arc 24 bicycles could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2110-0084). Quoted as issued.
Summary
Product Recall for ElliptiGO Arc 3, ElliptiGO Arc 8, ElliptiGO Arc 24 bicycles presenting a risk of injuries.
The risk
The nature of the risk is that the Arc frame can fail if subjected to enough force and fatigue cycles. The frame is the main structure for the bicycle. If it fails, the rider could fall and be injured.
Action taken
The product has been recalled from the end user. For more information please see: https://www.elliptigo.com/arcs/ .
Advice to consumers
The product has been recalled from the end user. For more information please see:
https://www.elliptigo.com/arcs/ .
Additional information
PSD case number: 2110-0084
Notified by: Office for Product Safety and Standards
Open the OPSS notice
Questions
Why has ElliptiGO Arc 3, ElliptiGO Arc 8, ElliptiGO Arc 24 bicycles been recalled?
ElliptiGO Arc 3, ElliptiGO Arc 8, ElliptiGO Arc 24 bicycles could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
