Product recallOPSS
Endless Pools Retractable Pool Cover recalled over an entrapment risk
Product Recall for Endless Pools Retractable Pool Cover presenting a risk of entrapment.
Stop using it and keep children away from it.
Product image from the OPSS safety notice
What to do now
The risk with Endless Pools Retractable Pool Cover is entrapment: gaps are the wrong size.
- Stop using it and keep children away from it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Gaps that are too wide or too narrow can trap fingers, limbs or heads, causing injury or worse.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2507-0024). Quoted as issued.
Summary
Product Recall for Endless Pools Retractable Pool Cover presenting a risk of entrapment.
The risk
The product presents a risk of entrapment as it was determined that, if installed incorrectly, some of the covers may create a gap wider than 4.5 inches which exceeds the maximum space permitted in the relevant standard. This gap could allow a child under the age of 5 to access the water through the gap between the cover and swimming pool.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
We recommend owners cease use of this product immediately and contact the place of purchase for further information and redress.
Additional information
PSD notification number: 2507-0024
Notified by: Local Authority Trading Standards
Product description
Retractable pool cover for both indoor and outdoor use. The pool cover system includes a hand crank mechanism that allows the user to cover and uncover their custom Endless Pool. The covers were sold in various colours, including tan, black, gray, light blue and royal blue, and vary in sizes based on the customised size of the pools, from 8 feet to 16 feet wide.
Open the OPSS notice
Questions
Why has Endless Pools Retractable Pool Cover been recalled?
The risk with Endless Pools Retractable Pool Cover is entrapment: gaps are the wrong size. Gaps that are too wide or too narrow can trap fingers, limbs or heads, causing injury or worse.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it and keep children away from it. Use the contact details in the official notice to arrange a refund, repair or replacement.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
