Product safety reportOPSS
Extension Ladder safety warning over an injury risk
Product Safety Report for Extension Ladder presenting a serious risk of injuries.
What to do now
Extension Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2309-0024). Quoted as issued.
Summary
Product Safety Report for Extension Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the ladder does not meet the strength requirements, with the ladder able to bend and the rungs to become loose. This could cause the user to fall from height and receive injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2309-0024
Notified by: Local Authority Trading Standards
Product description
Fold-out extendable ladder.
Open the OPSS notice
Questions
Why has Extension Ladder been reported?
Extension Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
