Product safety reportOPSS
Telescopic Ladder safety warning over an injury risk
Product Safety Report for Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
Telescopic Ladder has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2309-0029). Quoted as issued.
Summary
Product Safety Report for Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the ladder could not hold the claimed weight without collapsing. If the ladder were to collapse while in use, the user could fall and receive serious injuries. The dimensions of the ladder were noncompliant, and the ladder allowed different distances between rungs while in use. There is also no protection in place to prevent squeezing when the ladder is being collapsed. The product also requires improvements to marking and labelling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2309-0029
Notified by: Local Authority Trading Standards
Product description
Telescopic ladder with black sides and red rungs.
Open the OPSS notice
Questions
Why has Telescopic Ladder been reported?
Telescopic Ladder has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
