Product recallOPSS
F&F Home Valentine's 'You'll Do' XL Mug recalled over a burns risk
Product Recall for F&F Home Valentine's 'You'll Do' XL Mug presenting a risk of burns.
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
F&F Home Valentine's 'You'll Do' XL Mug
- BarcodeThe long number printed under the barcode.
- 5063446721248
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- All Batches
What to do now
The hazard with F&F Home Valentine's 'You'll Do' XL Mug is heat: surfaces, steam or contents could burn the user.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Contact F&F Home or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2602-0098). Quoted as issued.
Summary
Product Recall for F&F Home Valentine's 'You'll Do' XL Mug presenting a risk of burns.
The risk
The product presents a risk of burns as it is possible for the mug to crack when boiling water is poured into it, leaking hot liquid onto the user.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users by Tesco.
Advice to consumers
The product has been recalled from end users by Tesco.
We recommend owners stop using the product immediately and return the product to your local Tesco store for a full refund.
For more information, please access the Tesco recall page ( Tesco Valentine’s Mug Recall ) or contact Tesco Customer Services on 1800 248 123.
Additional information
PSD case number: 2602-0098
Lead Authority: Local Authority Trading Standards
Product description
Black mug with white ‘you’ll do’ text, and red heart.
Open the OPSS notice
Questions
Why has F&F Home Valentine's 'You'll Do' XL Mug been recalled?
The hazard with F&F Home Valentine's 'You'll Do' XL Mug is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode and batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was F&F Home Valentine's 'You'll Do' XL Mug sold?
The notice names Tesco. Products bought elsewhere are covered too if they match the details listed.
