Product safety reportOPSS
Mirrorstone Infrared Panel Heater safety warning over a burns risk
Product Safety Report for Mirrorstone Infrared Panel Heater presenting a high risk of burns.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Mirrorstone Infrared Panel Heater
- BarcodeThe long number printed under the barcode.
- 5059364123424
- ModelOn the rating label, base, back or box.
- MS-PRM-60120
- Serial numberOn the rating label or a sticker on the product.
- 20250011900
- 20250011897
- 5059364123424
What to do now
Parts of Mirrorstone Infrared Panel Heater can get hot enough to burn, or hot liquid could escape.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2601-0105). Quoted as issued.
Summary
Product Safety Report for Mirrorstone Infrared Panel Heater presenting a high risk of burns.
The risk
The product presents a risk of burns as the external metal enclosure heats up during reasonably foreseeable use, reaching temperatures of 115 degrees Celsius under testing. If the user touches the enclosure of the product at this temperature, they will receive burns. Improvements are also required to the product marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The import has been rejected at the border.
Advice to consumers
The import was rejected at the border.
The product was subsequently brought into compliance and passed testing (EN 60335-2-30).
Additional information
PSD notification number: 2601-0105
Notified by: Local Authority Trading Standards
Product description
Infrared panel heater with attached wall plug.
Open the OPSS notice
Questions
Why has Mirrorstone Infrared Panel Heater been reported?
Parts of Mirrorstone Infrared Panel Heater can get hot enough to burn, or hot liquid could escape. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode, model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
