Product recallOPSS
B&M Cream and Green Mug recalled over a burns risk
Product Recall for B&M Cream and Green Mug presenting a risk of burns.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
B&M Cream and Green Mug
- ModelOn the rating label, base, back or box.
- Cream
- Green
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 424919
What to do now
The hazard with B&M Cream and Green Mug is heat: surfaces, steam or contents could burn the user.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Contact B&M or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2512-0106). Quoted as issued.
Summary
Product Recall for B&M Cream and Green Mug presenting a risk of burns.
The risk
The product presents a risk of burns as the base may crack and break when filled with hot liquid.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. Owners are advised to stop using the product immediately. Owners should return the product to a B&M store to receive a full refund.
For further information, access the B&M website at the following link: https://www.bmstores.co.uk/product-recalls
Additional information
PSD notification number: 2512-0106
Notified by: Local Authority Trading Standards
Product description
Cream mug with green fir tree print. Affected products were placed on sale in B&M stores from 23rd August 2025 – 14th November 2025.
Open the OPSS notice
Questions
Why has B&M Cream and Green Mug been recalled?
The hazard with B&M Cream and Green Mug is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was B&M Cream and Green Mug sold?
The notice names B&M. Products bought elsewhere are covered too if they match the details listed.
