Product recallOPSS
Ultrapods True Wireless Headset recalled over a burns risk
Product Recall for Ultrapods Pro True Wireless Headset presenting a serious risk of burns.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
Ultrapods True Wireless Headset
- BarcodeThe long number printed under the barcode.
- 5060353228556
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- CT250202
- CT241001
- ModelOn the rating label, base, back or box.
- AP092
What to do now
Ultrapods True Wireless Headset could cause burns or scalds.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2510-0030). Quoted as issued.
Summary
Product Recall for Ultrapods Pro True Wireless Headset presenting a serious risk of burns.
The risk
The product presents a serious risk of burns as the supplied USB cable cannot handle outputs from standard USB power sources. This means it may melt when it is used to charge the product, and cause burn injuries to the user.
The product does not meet the requirements of the Radio Equipment Regulations 2017.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by A Plush Limited.
Consumers should stop using the product immediately and contact the distributor for redress. A Plush Limited can be contacted at: 01277 811220.
Additional information
PSD notification number: 2510-0030
Notified by: Local Authority Trading Standards
Product description
Headphones available in black, silver, light blue and peach. All colours have the same model number and batch number.
Open the OPSS notice
Questions
Why has Ultrapods True Wireless Headset been recalled?
Ultrapods True Wireless Headset could cause burns or scalds. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the barcode, batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
