Product safety reportOPSS
Fan Heater XH-1201 safety warning over a fire risk
Product Safety Report for Fan Heater XH-1201 presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Fan Heater XH-1201
- ModelOn the rating label, base, back or box.
- XH-1201
What to do now
Fan Heater XH-1201 has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2401-0052). Quoted as issued.
Summary
Product Safety Report for Fan Heater XH-1201 presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as the overheat protection device was not fixed, and would not function when required. This could cause the product to overheat and ignite under fault conditions. The plug also had pins with a distinct step between the sleeve and the metal parts which could cause damage to the socket and undue wear and tear to the sleeve over time.
Additionally, the fuse did not contain any ballast, which is required for the proper functioning of the fuse under fault conditions, thereby presenting a risk of fire. The product also required improvements to marking, labelling and documentation.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD case number: 2401-0052 / 2402-0098
Notified by: Local Authority Trading Standards
Product description
White oval-shared fan heater with gold rim and black grating, supplied with black power supply cord and three-pin plug in white cardboard packaging.
Open the OPSS notice
Questions
Why has Fan Heater XH-1201 been reported?
Fan Heater XH-1201 has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
