Product recallOPSS
Ideal Heating Logic 2 Combi & System Boiler Range recalled over a fire risk
Product Recall for Ideal Heating Logic 2 Combi & System Boiler Range presenting a risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
30 identifiers listed for this notice.
Ideal Heating Logic 2 Combi & System Boiler Range (2)
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 228307
- 228308
- 228309
- 228352
- 228353
- 228354
- 228355
- 228334
- 228335
- 228336
- 228376
- 228377
- 228378
- 228379
- 228329
- 228330
- 228331
- 228368
- 228369
- 228370
- 228371
- 228316
- 228317
- 228318
- 28384
- 228344
- 228345
- 228319
- 228320
- 229983
What to do now
Ideal Heating Logic 2 Combi & System Boiler Range could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2401-0138). Quoted as issued.
Summary
Product Recall for Ideal Heating Logic 2 Combi & System Boiler Range presenting a risk of fire.
The risk
The product presents a risk of fire due to the dry operation, meaning the boiler lights gas but the heat generated does not cool it. There have been three incidents of boilers that have been able to continue to operate when the boiler heat exchanger has been full of air at a low pressure. This has allowed the heat exchanger and associated plastic components to be subject to significant heat allowing the plastic to flash to flame and result in fire outside of the appliance. There has also been a report of a customer having to extinguish flames.
Action taken
Ideal has launched a modification programme to address the safety risk. See below for further information.
Advice to consumers
Ideal has launched a modification programme to address the safety risk and has advised that customers can continue to use their boiler which should be repressurised to 1.5 bar. Instructions on how to do this can be found on the Ideal safety notice at the following link: https://idealheating.com/blog/important-customer-safety-notice .
Additional information
PSD number: 2401-0138
Notified by: Local Authority Trading Standards
Product description
White domestic combi boiler.
Open the OPSS notice
Questions
Why has Ideal Heating Logic 2 Combi & System Boiler Range been recalled?
Ideal Heating Logic 2 Combi & System Boiler Range could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
