Product recallOPSS
Fitbit Ionic Smartwatch recalled over a burns risk
Product recall for Fitbit Ionic Smartwatch presenting a risk of burns as the battery can overheat.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Fitbit Ionic Smartwatch
- ModelOn the rating label, base, back or box.
- FB503
- Sold betweenCompare with your receipt or order date.
- January 2017 to December 2020
What to do now
The hazard with Fitbit Ionic Smartwatch is heat: surfaces, steam or contents could burn the user.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2203-0041). Quoted as issued.
Summary
Product recall for Fitbit Ionic Smartwatch presenting a risk of burns as the battery can overheat.
The risk
The battery in the Ionic smartwatch can overheat, presenting a risk of burns when the product is in use and being worn.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
Recall of the product from end users.
Advice to consumers
The product has been recalled from end users. Owners of an Ionic smartwatch should stop using it and register to receive a refund. For further information on the recall, please visit https://help.fitbit.com/en/ionic.htm
Additional information
PSD case number: 2203-0041
Notified by: Office for Product Safety and Standards
Product description
A smartwatch with coloured LED screen and three buttons down the right hand side. The model number FB503 is on the back of Ionic, under the ‘CE’ mark and above the clasp.
Open the OPSS notice
Questions
Why has Fitbit Ionic Smartwatch been recalled?
The hazard with Fitbit Ionic Smartwatch is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
