Product recallOPSS
Flogas Gold Butane Gas Cylinder recalled over a fire risk
Product Recall for Flogas Gold Butane Gas Cylinder presenting a risk of fire.
Product image from the OPSS safety notice
What to do now
Flogas Gold Butane Gas Cylinder has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Contact Flogas or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2411-0181). Quoted as issued.
Summary
Product Recall for Flogas Gold Butane Gas Cylinder presenting a risk of fire.
The risk
This product presents a risk of fire because the butane cylinders have been filled with a mixture of butane and propane outside of the parameters for commercial butane defined in BS4250. This will result in a higher vapour pressure within the cylinder than usual.
Butane regulators are manufactured to BSEN12864 or BSEN16129, which require them to be designed for a maximum inlet pressure of 7.5bar as a maximum. Should the inlet pressure of the regulator exceed the design pressure, this could lead to leakage of joints, failure of components or gas/flames to be emitted from the appliance itself.
This product does not meet the requirements of The Gas Appliances (Enforcement) and Miscellaneous Amendments Regulations 2018.
Action taken
The product has been recalled from end users and withdrawn from the market.
Advice to consumers
The product has been recalled from end users and withdrawn from the market.
Flogas are calling for all customers who may have purchased one of these cylinders in the affected region particularly through a retailer such as B&Q, B&M, Homebase, another local seller or gas dealer to stop using the butane gas bottles immediately. Do not connect the gas. If already connected, disconnect it immediately. Where possible keep the cylinder stored outdoors. If you must store it indoors, ensure it’s away from sources of heat until collection is arranged
All affected customers should contact Flogas on 0330 041 6629 or cylinder.recall@flogas.co.uk for collection and a free replacement.
Additional information
PSD notification: 2411-0181
Notified by: Local Authority Trading Standards
Product description
Gold and red butane bottles, in the following sizes 4.5kg, 7kg and 13kg.
Open the OPSS notice
Questions
Why has Flogas Gold Butane Gas Cylinder been recalled?
Flogas Gold Butane Gas Cylinder has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
Where was Flogas Gold Butane Gas Cylinder sold?
The notice names B&M, B&Q, Homebase. Products bought elsewhere are covered too if they match the details listed.
